Buzz Distributors accepts returns on unopened/unused products in their original packaging within 30 days of receipt for a refund issued in the form of the original payment method. Items must be returned unopened/unused and in their original packaging.
If you are not completely satisfied with a Buzz Distributors purchase or gift for any reason and would like assistance with items that have been opened, tried or tested, please contact customer service at firstname.lastname@example.org for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of website credit.
A return label fee of $6 may be deducted from the total refund amount of your returned items.
For more information, please review our return procedure, refund information, and exchange policy below. Buzz Distributors monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.
Your refund will be credited to the original form of payment used for the original order transaction once we have received your returned items via the provided prepaid return shipping label and they are in good condition. The credited refund amount will be the total price of the returned product(s) price minus the original shipping charges (if applicable) and the return label fee (if applicable). Shipping charges or return label feels will not be deducted from the refund total issued if the refund request was due to faulty, damaged, or incorrect product at the time the customer originally received their shipment. Any returned products that are damaged or opened when we receive them are not eligible for a full refund, but may still be eligible for a partial refund or store credit – you will be notified and provided photos of the condition the products were received for transparency.
Once a refund has been processed by Buzz Distributors, the refunds may take up to 5-10 business days to be visible in your account depending on your banking or credit card institution’s processing times. This can vary greatly between banking or credit card institutions and is not in our control once we have processed the refund on our end.
Items Not Eligible for Return
Please note that we do not accept returns of edible product, gift sets, or final sale products, unless they are faulty or damaged in transit. Any exceptions to this policy will be listed under product details on the product page. Buzz Distributors products purchased at one of our retailers or third-party merchants must be handled directly with the merchant the product was purchased and is subject to their return policies.
Contact us at email@example.com for questions related to refunds and returns.