Order & Shipping Information
Buzz Distributors will ship all products via Priority Mail or UPS depending on the quantity of products ordered.
You will receive an email confirmation once your order has been successfully placed. Your order confirmation will be sent to the email address provided during the checkout process and will include your order number and shipping method. Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local UPS office or visit uss.com to intercept/or locate the package.
Orders can take up to 3 business days to be processed and shipped from the date the order was placed, unless otherwise noted in the case of backordered items or pre-orders. Please note, Buzz Distributors business days for outgoing shipments are Monday – Friday, and exclude weekends or holidays within the United States. If an order is placed after 12pm on Friday, the order will be fulfilled the following week. Once your order is prepared for shipment you will receive a shipping confirmation email with your UPS tracking information.
Where and How We Ship
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.
We ship via Priority Mail or UPS which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center.
We are pleased to offer free Priority Mail or UPS shipping for all orders over $49. On orders less than $49, shipping is a flat rate of $9. Priority Mail or UPS mail generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center.
Lost, Stolen, or Missing Packages
If you are unable to locate your shipment tracking number, please contact firstname.lastname@example.org.
Please make sure your shipping address entered during the checkout process is correct as we are unable to redirect goods once they are en route to you. We are not responsible for packages shipped to an incorrectly provided address, but can suggest you contact your local UPS office or visit ups.com to intercept/or locate the package. We will not re-ship a package if the address listed on the original order was incorrectly provided.
We are not responsible for lost or stolen packages. If UPS is unable to deliver to your address, please contact your local postal service to arrange a pickup or delivery. If you think the package has been stolen, please contact UPS to file a claim.
After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure UPS will not make another attempt for delivery.
Incorrect Product or Damage Due to Shipping
Our fulfillment team makes every effort to ensure the correct product is included in your order shipment. However, our small fulfillment team are humans so mistakes can happen. Please contact email@example.com as soon as your shipment arrives with your order number to notify us you received the incorrect product. If there are multiple items in your order, we’d greatly appreciate it if you’d confirm the correct items received and the incorrect items received. We will ship you the replacement products ASAP and may ask you to return the incorrect product in a return package with a prepaid shipping label.
All of our products are tested for quality, and all shipments are carefully inspected before leaving our fulfillment center. Upon delivery of your order, please check all products carefully to ensure there has been no damage during shipping. All claims for damaged products must be made within 48 hours. Please contact firstname.lastname@example.org and provide a full description and photos of the damages for every product damaged during shipping. Replacement products will be shipped via UPS within 2 business days.
Applicable sales tax will be charged on product total, when applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.